Finance & Accounting
Bookkeeping & accounting · Reconciliation & settlements · Payroll & HR administration
Business operations for the AI era
We manage IT and business operations with experienced practitioners and specialised agents, working within your systems and controls. From customer support to platform reliability, every service has clear ownership and agreed outcomes.
Service health, incidents and team ownership in one view
One partner across your business operations
From finance and customer support to IT operations, we bring experienced practitioners and specialised agents together around your systems, processes and service goals.
Risk & Compliance
Regulatory compliance & due diligence · Fraud monitoring & transaction risk · Insurance & claims processing
Customer & Technical Support
Customer supportVoice & non-voice support · Enquiry resolution · Conversation follow-up
IT & platform supportL0 self-service · L1 operations · L2 technical support · Site reliability (SRE) · Cloud & infrastructure operations
Data & Knowledge
Data entry & processing · Research & analysis · Knowledge & content management
Operations & Growth
Operations & procurement · Digital marketing · Lead generation & sales operations
How we work
Our practitioners use ART AI Stack™ to bring specialised agents into your operational workflows. We move through discovery, knowledge transfer and parallel operations before taking ownership of the agreed service, with human oversight at every stage.
Discovery
- Environment and documentation review
- Access provisioning and tool setup
- SLA finalisation and engagement model
- Resource planning and allocation
- Baseline performance measurement
Knowledge Transfer
- Architecture and transaction-flow walkthroughs
- Runbook and incident-playbook training
- Shadowing teams across all shifts
- Tool configuration and dashboards
- Escalation paths and communication channels
Parallel Operations
- Operate alongside your existing team
- Supervised incident handling
- Gradual transfer of responsibilities
- Quality checkpoints and validation
- Process optimisation and gap analysis
Steady State
- Ownership of the agreed operational scope
- Daily stand-ups and weekly governance
- Continuous improvement initiatives
- Regular SLA and activity reporting
- Scheduled quarterly business reviews
Your business environment Connected by design
ApplicationsDataKnowledge
ART AI Stack™
Specialised agents · Coordinated workflows
PermissionsHuman approvalsAudit evidence
Explore ART AI Stack™
The specialised agents, connected workflows and operating controls behind our managed services.
Explore Agentic OperationsFrequently asked questions
Service scope, responsibilities and how people and agents work together.
What do you mean by Agentic Managed Services?
We combine an accountable operations team with agents that support defined tasks within your workflows. People own service delivery, judgement and escalations. Agents can help gather information, triage requests and carry out approved actions, with access and review controls set around the work.
Can we start with one process or support function?
Yes. We can begin with a defined workflow or support function, agree the outcome and establish a baseline. A controlled transition lets both teams assess service quality before expanding the scope to additional processes or responsibilities.
Can you work with our current team and tools?
We start by understanding your operating model, systems and existing responsibilities. The service can work alongside your internal team and use the tools you already run, with any additional integrations or changes agreed during scoping.
How quickly can an agent take over a workflow?
It depends on the process, but most engagements start running alongside your team within weeks and take on independent cases only once performance has been proven against your own benchmarks.
Do you provide round-the-clock support?
We can provide 24/7 coverage for agreed operational services. Coverage hours, incident priorities, response targets and escalation paths are defined around the systems and processes in scope, so your team knows who is responsible and what support to expect.
How do you measure the service?
We agree measures that reflect the work, such as availability, response and resolution times, processing accuracy, backlog and customer experience. Regular service reviews compare performance against the baseline, identify recurring issues and agree improvements.
What happens if we want to bring the service back in-house?
We agree ownership, documentation and transition expectations as part of the engagement. If the service moves to your team or another provider, the handover can include current runbooks, knowledge transfer and a planned transfer of responsibilities, with timing and scope agreed together.
Often paired with
What would you like
us to take care of?
Tell us which operations need support. We will work through the scope, ownership and right starting point with you.